Privacy Policy

Last updated: March 2026

Your privacy is important to us. This policy explains what data Prabzo collects, how it is used, and how it is protected.

1. Data We Collect

When you use Prabzo, we collect:

• Account information — your name, email address, and profile details you provide
• Client data — names, contact details, attendance records, payments, and appointments you enter
• Usage data — basic app usage analytics to improve the service
• Device token — for sending push notifications to your device

2. How We Use Your Data

We use your data solely to:

• Provide and improve the Prabzo service
• Sync your data across your devices
• Send you important service notifications and reminders
• Send you product updates, tips, and announcements via email (you can unsubscribe at any time)
• Send push notifications for sessions, payments, and package reminders

We do not sell your data to third parties. We do not use your client data for advertising.

3. Push Notifications

With your permission, Prabzo may send push notifications to your device including:

• Daily session reminders
• Pending payment alerts
• Package expiry warnings
• Re-engagement reminders

You can disable notifications at any time in your device settings or within the Prabzo app.

4. Email Communications

By creating an account, you agree to receive occasional emails from Prabzo including:

• Product updates and new feature announcements
• Tips and best practices for managing your clients
• Important service notifications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

5. Data Storage

Your data is stored securely on Google Firebase (Firestore), hosted on Google Cloud infrastructure (US servers). Data is encrypted in transit and at rest.

6. Data Sharing

We do not share your personal data or your clients' data with any third parties, except:

• Google Firebase — our cloud infrastructure provider
• Firebase Cloud Messaging (FCM) — for push notifications
• As required by law

7. Your Rights

You have the right to:

• Access and download your data at any time via Settings → Export
• Request deletion of your account and all associated data via Settings → Delete Account
• Update or correct your personal information
• Opt out of marketing emails at any time
• Disable push notifications at any time
• For EU/GDPR users: right to data portability, restriction of processing, and to lodge a complaint with your local supervisory authority

8. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your data under the following legal bases:

• Contract performance — to provide the Prabzo service you signed up for
• Legitimate interests — to improve our service and send relevant product updates
• Consent — for push notifications and marketing emails

9. Data Retention

Your data is retained as long as your account is active. If you delete your account, all associated data is permanently deleted within 30 days.

10. Children's Privacy

Prabzo is not intended for use by anyone under the age of 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via the app or email.

12. Contact Us

For privacy-related questions, data deletion requests, or to unsubscribe from communications, contact us at namaste@shri.life

13. Digital Personal Data Protection (DPDP) Act, 2023 — India

Prabzo complies with India's Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025.

Data We Collect and Why

• Account data (name, email) — to create and manage your Prabzo account
• Client data you enter (client names, contact info, attendance, payments) — to provide the client management service
• AI conversation data — messages sent to shri (our AI assistant) are stored securely in Firestore to provide responses and improve the service
• Push notification tokens — to send session reminders and alerts you opt into
• Device information — timezone and device type, used solely to display correct dates and ensure app compatibility

We collect only what is necessary to provide the service. We do not sell your data to any third party.

Your Rights Under DPDP

• Right to access — you may request a summary of personal data we hold about you
• Right to correction — you may update your name and email directly within the app
• Right to erasure — you may request deletion of your account and all associated data within 7 days
• Right to withdraw consent — you may withdraw consent at any time by requesting account deletion
• Right to grievance redressal — contact our grievance officer below for any data-related concern

How to Request Data Deletion

Email namaste@shri.life with subject "Data Deletion Request" and your registered email address. We will delete your account and all associated data within 7 days. You can also use the "Delete Account" option within the app under Settings.

Data Retention

We retain your data only for as long as your account is active. On account deletion, all personal data is permanently removed within 7 days. Certain records may be retained longer if required by applicable law.

Data Security

All data is stored on Google Firebase (Firestore), which employs encryption at rest and in transit, and industry-standard security measures. In the event of a personal data breach, we will notify the Data Protection Board of India within 72 hours and inform affected users promptly.

Third-Party Processors

• Google Firebase — authentication, database, push notifications
• Groq — AI inference for shri assistant (conversation content processed, not stored by Groq)
• Vercel — application hosting and serverless functions

All processors handle data solely to provide the Prabzo service.

Grievance Officer

For any privacy concern or DPDP-related request, contact us at namaste@shri.life. We will respond within 7 business days.

Last updated: June 2026